Please contact our Technical Assistance team via the warranty form to submit a claim. This will require you to send us images of the item or faulty component as well as a copy of the receipt to aid in our assessments. Please do not attempt to return an item before speaking to one of our specialists as you may be responsible for any associated expenses. If we find your product eligible for a warranty claim, you will receive a replacement for the item. We will not replace a product that you have bought and received where, under our objective assessment, has: succumbed to expected wear and tear; misuse; failure to use in accordance with manufacturer’s instructions, using it in an abnormal way, or failure to take reasonable care.